Loading... Please wait...

FAQs

Here you'll find information about us, our website and our terms & conditions. We hope you find it useful but if there’s anything you want to check with us, just drop us an email!

 

FAQs

How much is delivery?

Our UK delivery charges are based on your total order value:

Up to £3.00 = £1.25

£3.00 - £5.00 = £2.00

£5.00 - £10.00 = £2.50

£10.00 - £20.00 = £3.50

£20.00 - £30.00 = £4.50

£30.00 - £50.00 = £5.50

Over £50.00 = FREE SHIPPING

In the event that your order is particularly small/light but falls within one of the more expensive shipping categories above, we always endeavour to provide customers with a small refund to reflect this.

 

How will my parcel be sent? 

Most orders will be sent by Royal Mail 1st class. Larger orders may be sent by 1st class Recorded Delivery. Very large orders may be sent by courier.

 

Do you ship internationally?  

Yes we can ship anywhere within Europe as well as other major countries such as the US and Australia. Delivery charges will vary – please contact us prior to purchasing so that we can confirm the delivery cost as it will depend on the weight of your parcel.

 

How long will delivery take?  

We aim to dispatch all orders within 48 hours during weekdays (and many order are dispatched within hours of ordering!) however please allow up to 5 working days, particularly for ribbons and bows. If an item is likely to be delayed longer than this, we will always try to contact you within the 5 day period to check whether you are happy to wait until the products come back in stock. 

 

Do you offer urgent dispatch?

We have an urgent dispatch service which is available at a surcharge of £2.50 for ready made card orders, or £5 for all other orders. This service guarantees that we will prioritise your order and get it dispatched the same day. To add this option, search for 'express dispatch' and add the option to your basket.

Urgent Dispatch orders must be placed before 12 noon.

Orders will be shipped by the normal shipping methods (1st class or 1st class recorded) which normally arrive within 24-48 hours however please note that any postal delays after dispatch are outside our control. If you require guaranteed next day Courier Delivery/Special Delivery you must contact us before placing your order.

If this option is not selected, we do not guarantee same day dispatch, even if this is requested in the comments box. Be assured that we do always dispatch orders as soon as possible though!

In the unlikely event that we are short of stock for your urgent order we will contact you straight away.

 

Do you accept trade orders and do you have any special trade terms?   

Yes, trade orders from small businesses are welcomed (proof of your company/business will be required in order to open a trade account). Please contact us for more details.

 

What payment methods do you accept? 

We accept all major debit, credit cards and also Paypal. We do also accept cheques, so please contact us if you would like to pay in this way.

 

I am looking for a particular product but can’t see it on your website. Can you help?

If you know what you are looking for, please contact us. We may be able to source a product for you, or in certain circumstances we may be able to have items specially made if the order quantity is large enough. We are always interested to hear from you so that we can add to our range with the products that you are after!

 

Am I allowed to reproduce the illustrations that are pictured on your website? 

We give you permission to copy any of the designs/illustrations shown on our website for your own Wedding only. Any reproduction of designs for commercial purposes is strictly prohibited without prior authorisation from us.

 

-----------------------------------------------------

 

Terms & Conditions

Ordering: Your order will be considered to have been placed after your payment has been processed. You should order all of your required items at the outset to avoid any later problems as we cannot guarantee that we will have availability should you wish to subsequently order additional items.

Returns : If you are not satisfied with your item(s), you can return them to us for a refund. You must contact us within 7 days of receiving your items to obtain a returns number. All items must be completely unused and returned in their original packaging so that they reach us in resaleable condition. Cut ribbons cannot be returned; only whole reels of ribbon that still have the protective cellophane intact will be refunded. Personalised items and Dior Bows also cannot be returned as these are made to order. Once we receive the returned items, we will issue your refund to your original payment method.

Any damaged/incorrect items must be notified to us within 48 hours of receipt. Please note that all orders are checked twice by us before being dispatched to ensure that the correct quantities are dispatched.

Under the terms of the distance selling regulations, you also have a 7 day cooling off period from the day you receive your order. You must contact us within the 7 day period in writing or by email to let us know that you wish to cancel your order. When we receive all the goods back in resalable condition, we will be able to issue you with a full refund.

Delivery: Deliveries will be sent to your invoice address that you provide when you make your payment, unless we are informed of a different delivery address at the time of ordering. Deliveries may need to be signed for upon receipt. You must make all reasonable endeavours to accept deliveries from Sparkles & Stuff. If the courier attempts to deliver your parcel and leaves a ‘While you were out’ card but you do not contact them to arrange re-delivery, the parcel will be returned to us and you will be required to pay another delivery charge for the parcel to be re-sent.

Our dispatch and delivery estimates are estimates only. On very rare occasions, delays caused by a 3rd party delivery agent or delays in obtaining materials from suppliers may cause the estimated delivery date to be pushed back . Sparkles & Stuff cannot accept responsibility for this, but will keep you informed of progress.

Supply of Information: Sparkles & Stuff makes every effort to ensure that all information contained on our website is correct and to ensure that the descriptions and images are a true representation of our products. However we shall not be responsible for any errors or omissions on the website.  

Materials and colours cannot always be accurately displayed on a computer screen, we therefore recommend that you order a small quantity initially as a sample if an exact colour match is important, or contact us for guidance.

Safety: Our embellishments and materials are not intended for use by children as they may represent a choking hazard. Please ensure that all items, particularly small items and embellishments, are kept out of reach of children and babies at all times. Please use products that emit fumes (e.g glues) in appropriate environments.

Force Majeure: Sparkles & Stuff shall not be responsible for any delays or failure to perform its obligations if such delay or failure is caused by events or circumstances beyond its control. This includes but is not limited to acts of God, war, fire, strikes, failure of communications or computer systems, shortage or unavailability of raw materials, or extreme weather. In such circumstances Sparkles & Stuff shall use reasonable endeavours to perform its obligations as soon as is reasonably practicable but accept no liability to compensate you for any loss or inconvenience arising from such delay or failures described above.

Responsibility and storage of stationery: Liability for loss and damage of products passes to you upon delivery or on the date of the first attempted delivery by the courier or Royal Mail.

Prices: The prices of goods are listed on our website and exclude delivery. Sparkles & Stuff reserves the right to change prices at any time without prior notice.

Copyright: All images and text on this website are the property of Sparkles & Stuff and must not be copied or reproduced without prior consent. All illustrations of stationery designs are for our customers own information and personal use and any use of these designs for business purposes is prohibited without prior written authorisation.

Privacy Policy & Data Protection: Sparkles & Stuff will only use information collected about you in accordance with the Data Protection Act 1998. We collect your name, address, phone number and email address when you place an order for the purposes of processing your order. We do not ever use your information for any other purpose and do not sell any information to third parties.

We do not store or have any access to your payment details.

 

-----------------------------------------------------

 

About Sparkles & Stuff

Sparkles & Stuff was founded in 2010 with the aim of sourcing and providing the UK bridal market with craft materials and embellishments to produce beautiful DIY wedding stationery. We aim to cater for those who are making their own stationery because they are super-creative and want access to a wide range of interesting embellishments, papers and ribbons to play around with, and also those who need to save on cost and just want something elegant and simple.

We put a great deal of time and effort into developing ranges of products that are unique, good quality and keep up to date with the very latest wedding trends. Our products come from about 10 different countries around the world, but the majority are manufactured right here in the UK. In the last couple of years we have also expanded to offer more reception accessories and those quirky little extra touches that really make a difference!

Many of our products are exclusive to Sparkles & Stuff and/or unique on the UK market.

 

-----------------------------------------------------

 

Contact

If you have any queries, please contact us at mail@sparkles-and-stuff.co.uk and we'll get back to you as soon as possible. Alternatively, you can contact us using the form below.

 


   Full Name
*  Email Address
   Company Name
   Phone Number
   Order Number
   RMA Number
*  Details
*  Captcha Check

Please copy the characters from the image into the text field below. Doing this helps us prevent automated submissions.

img


 

Recent Updates

Connect with us

Newsletter